Privacy policy

Last updated: July 2, 2018

The present Privacy Policy defines the principles and terms for using an on-line shop available at run by Senetic Technologies L.L.C., Al Abraj Str., Crystal Tower, 11th Floor, Business Bay P.O. Box 55526,Dubai, United Arab Emirates.

The following privacy policy describes the principles of gathering, processing and using data obtained by the Senetic on-line store. Personal and contact details of users will not be disclosed to third parties, either free of charge or for payment.

Data automatically collected when a user visits the site

During a user’s visit to our website, information is automatically gathered about the user’s actions and parameters: operational system type, web browser type, IP address, visit duration, number of pages viewed and the site from which the user was transferred. The information is not combined with personal details so the user remains fully anonymous. Statistical data about the movement of users and their visiting of respective areas of the service are taken from “cookies” recorded by our server on the hard disks of our visitors. The data are collected by external, commonly used Internet systems for gathering statistics of web page visits.

Data actively collected when a user visits the site

Clients may submit a request for proposal in order to gather information concerning availability, price and features of products. In order to use this function a client will be asked to provide a first name and surname, e-mail address and company name. Each contact with us by phone or e-mail is associated with using the collected data in order to answer the client’s questions.

Clients can also place orders for selected products. In case of ordering products, clients are asked to provide information about their status: whether they are an individual client or a company, which may, in certain contexts, include information such as an identifiable individual's first and last name, phone number, e-mail address, company name.

Personal data protection

Your personal data administrator is Senetic. Our databases are protected from access by third parties. The data gathered in the registration process or transaction are used for correct processing of the order and also for following the status of the order and making changes at the client’s request before it is dispatched. In order to realize a contract, the on-line store may share the collected information to such entities as payment system operators. In such cases, the amount of shared data is limited to the necessary minimum. Moreover, the provided data may also be made available to the authorities under the applicable laws. Clients shall retain the right to access, verify and remove their data from the database after order completion. These activities can be performed by contacting the department responsible for client's transaction.

How we use the personal data to contact the client

Our consultants make contact with clients by phone and e-mail. After placing an order, current information about the order status and realization may be sent by e-mail. Clients who gave their consent to receive information about new offers and promotions (especially the subscribers to our newsletter) receive the news from our store in the same way.

Email Communications

In addition to any information you convey in emails to us, we may also receive a confirmation when you open an email from us. We collect and use this information to improve our customer service.

Financial Information

We use third party payment system operators who collect and store financial information, such as your payment method (valid credit card number, type, expiration date or other financial information), and their use and storage of that information is governed by the payment system operators applicable terms of service and privacy policy. Collected billing information is used for the purposes of processing billing payments and fraud detection.

IP Address Information and Other Information Collected Automatically

We may automatically receive and record information from your web browser when you interact with our online store, including your IP address. An IP address is a number assigned to you by your Internet service provider so you can access the Internet. We receive IP addresses in the normal course of the operation of our Site. We may automatically collect and record information about your use of features of our store, about the functionality of our store, and other information related to your interactions with the store. We use the information we automatically collect and record to analyze trends, to administer, monitor and improve the store, to track users' use of the store, and to gather broad demographic information for aggregate use. We do not use IP addresses to identify you personally or disclose them to others. This information is used for fighting spam/malware and also to facilitate collection of data concerning your interaction with the store (e.g., what links you have clicked on).

Generally, the store may automatically collect usage information, such as the number and frequency of visitors to the store. We may use this data in aggregate form, that is, as a statistical measure, but not in a manner that would identify you personally. This type of aggregate data enables us and third parties authorized by us to figure out how often individuals use parts of the store so that we can analyze and improve them.

Aggregate Information

We may collect statistical information about how users use the store. Some of this information may be derived from personal information. This statistical information is not personal information.

Children's Privacy

Protecting the privacy of children is especially important. For that reason, we do not collect or maintain information at our store from those we know are under 13 years of age, and our store is a general audience site not intended for users under the age of 13.


As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. To collect this information, when you visit our store, a "cookie" may be set on your computer. Cookies contain a small amount of information that allows our web servers to recognize you whenever you visit. We store information that we collect through cookies, log files and/or clear gifs to create "settings" regarding your preferences.

We use cookie information to analyze trends, administer the website, track users' movements and gather demographic information for aggregate use. Senetic also may use cookies to enable our servers to recognize your web browser and tell us how and when you visit the store and otherwise use the store through the Internet.

Many browsers have an option for disabling cookies, which may prevent your browser from accepting new cookies or enable selective use of cookies. A user who does not accept cookies from our store may not be able to access certain areas of the store.

Google Analytics

Senetic also uses Google Analytics, an analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to collect non-identifying information, which may be transmitted to and stored by Google on servers in the United States. Google provides some additional privacy options described at regarding Google Analytics cookies.

Senetic uses a specific cookie in order to facilitate the use of Google Universal Analytics for users logged-in to the store. If you are a Logged-In User, Senetic may use your Senetic user ID in combination with Google Universal Analytics and Google Analytics to track and analyze the pages of the store you visit. We do this only to better understand how you use the Website and the other store, with a view to offering improvements for all Senetic users; and to tailor our business and marketing activities accordingly, both generally and specifically to you. Google Analytics cookies do not provide Senetic with any Personal Information.

Learn more about privacy at Google and to opt-out of this feature by installing the Google Analytics Opt-out Browser Add-on.

Google Display Advertising

Additionally, Senetic uses Google Analytics code that allows for certain forms of display advertising and other advanced features. Subject to change, the Google Display Advertising features Senetic currently uses are Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting.

These features are used to advertise online; to allow third-party vendors, including Google, to show you advertising across the Internet; to allow Senetic and third-party vendors, including Google, to use first-party cookies (such as the Google Analytics cookie) and third-party cookies together to inform, optimize, and serve ads based on your past visits to the Website and to report how ad impressions, uses of ad services, and interactions with these ad impressions and ad services are related to visits to the Website. Data from Google's interest-based advertising or third-party audience data (such as age, gender, and interests) is also combined with Google Analytics to better understand the needs of Senetic users and to improve the Services.

You may opt out of such display advertising at any time by visiting your Google Ads Settings page or by installing and running the Google Analytics Opt-out Browser Add-on.

Senetic uses other third-party performance and remarketing cookies, and further information on those third-party cookies can be obtained by contacting us.

Senetic may also use related technologies including web beacons, bugs, pixels, and software tokens in order to facilitate your use of the Services. Most notably, the Services use software tokens (stored securely on Senetic-controlled servers) in order to facilitate the logging in to and the functioning of both the Supported Platforms and Third-Party Apps.

Most computer and some mobile web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. The Network Advertising Initiative has also developed a tool that may help you understand which third parties have currently enabled cookies for your browser and opt-out of those cookies. Further information can be found at Please note however that, by blocking or deleting cookies, you may not be able to take full advantage of the Website, Applications, Platforms, and/or Shop. If you do not want to receive tracking pixels, you will need to disable HTML images in your email client, and that may affect your ability to view images in other emails that you receive.

Third Party Analytics Services

We occasionally use Hotjar to analyze the activities of visitors to our site. Hotjar's use of cookies and other tracking technologies enable it to have access to information about visitors to our site. Hotjar has published its privacy policy.

Changes in the privacy policy

We reserve the right to introduce changes in the above privacy policy by publishing the new policy on this web page.


Questions concerning privacy protection should be sent to the e-mail address provided in the contact section.